Last Updated: 21/02/25
Professional Development Coaching (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Professional Development Coaching is a coaching business based in the UK.
- Business Name: Professional Development Coaching
- Registered Address: Lukintone Close, Loughton, Essex, IG10 3NS
- Privacy Contact Email: gareth@developmentcoach.co.uk
2. What Personal Data We Collect
We collect and process personal data in accordance with GDPR. The data we collect may include:
- Personal Information: Name, email address, phone number, job title, and any details provided through coaching sign-ups and inquiries.
- Payment Information: If you purchase coaching services, payment details are processed securely through third-party providers such as Stripe and PayPal.
- Website & Usage Data: IP address, browser type, device information, and cookies to enhance user experience and website analytics.
- Marketing & Communication Data: Newsletter sign-ups, marketing preferences, and interactions with emails.
- Coaching Data: Session notes and client progress stored securely via CoachAccountable.
3. How We Collect Personal Data
We collect data through:
- Website Forms: Contact, sign-up, and coaching inquiry forms.
- Third-Party Platforms: Calendly for scheduling, Klaviyo and Mailchimp for emails, and CoachAccountable for coaching session management.
- Cookies & Tracking Technologies: Google Analytics and other tracking tools for analytics and advertising.
4. How We Use Your Data
We use personal data for the following purposes:
- Providing Coaching Services: Managing coaching sessions, tracking client progress, and delivering services.
- Processing Payments: Securely handling payments for coaching packages.
- Marketing & Communications: Sending newsletters, promotional materials, and relevant updates (with user consent).
- Website Analytics & Improvements: Understanding user behavior and enhancing our website performance.
- Customer Support: Responding to inquiries and providing assistance.
5. Third-Party Services & Data Sharing
We only share data with third parties necessary for service delivery, payments, analytics, and marketing. These include:
- Google Analytics (website insights)
- Klaviyo & Mailchimp (email marketing)
- Calendly (appointment scheduling)
- CoachAccountable (coaching session management)
- Stripe & PayPal (secure payment processing)
We never sell or share personal data with unauthorised third parties.
6. Cookies & Tracking
We use cookies and similar tracking technologies for functionality, analytics, and advertising purposes. Upon visiting our site, you will see a cookie consent banner allowing you to manage your preferences.
How to Control Cookies
- Adjust browser settings to block or delete cookies.
- Manage preferences via our cookie consent banner.
For more information about how we use Cookies, please visit our Cookies Policy page.
7. Your Rights Under GDPR
As a UK-based business, we comply with GDPR, and you have the following rights regarding your personal data:
- Access – Request a copy of your personal data.
- Correction – Ask us to update or correct inaccurate data.
- Deletion – Request that we delete your data when it is no longer needed.
- Withdraw Consent – Opt out of marketing emails via the “Unsubscribe” link or by contacting gareth@developmentcoach.co.uk.
- Data Portability – Request a copy of your data in a structured format.
To exercise these rights, please email gareth@developmentcoach.co.uk.
8. Data Security & Retention
We follow industry-standard security measures to protect your data, including:
- SSL Encryption for secure browsing.
- Restricted Access to personal data.
- Secure Payment Processing through trusted providers.
We retain personal data only for as long as necessary for coaching services, legal obligations, and customer relationship management.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the last updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: gareth@developmentcoach.co.uk
